Specialist Center! Specialist Service! What a 5 Star hospital! May be the doctors are good, may be the nurses are good, may be they are some good and bad, may be just too difficult to find perfection. But this a hospital and not a hotel, a minor mistake shouldn't be allowed. This is not just the money matter, this is about human life.
This morning, one the PD (she is a good doctor) of this hospital was taking my baby's blood for some tests. I didn't really know what are these tests for, just know that the appointment has been fixed since last month, I guess it is just a routine, when baby till certain age needs to be tested. Partly was due to my baby had some mosquito bites over her face and body, and got fever two days ago for on and off, and found red rashes over her body even on her face. Doc worried that it may be dengue, therefore she suggested to do extra test for the dengue. I didn't have to stay to wait for the result, as the doc will call to inform me.
I was so careless to left my cellphone in my office. By the time I got back to pick it up was already 4pm. And there is a missed call from this hospital. It is Saturday and the clinic open till 1pm. Therefore the receptionist (Miss Lim Lian See, a fuck up receptionist) just tell me off of course politely but does it means that polite means u have done nothing wrong, does it mean that u r giving good customer service? What if my baby had dengue? Do you think my baby can wait till Monday?
This is what I talked to her over the phone:
Me : "I got this missed call from Dr. XX, and I believe she wanted to tell me about my baby's blood test result."
Miss Lim : "Sorry, our clinic has closed."
Me : "Is there anyway I can check whether the blood test is ok?"
Miss Lim : "I know, but the clinic has closed, Dr. XX has gone back, the nurses also gone back."
Me " Look, one of the test of this blood test is to check whether my baby have dengue. I have only one miss call from Dr. XX, does it means that my baby is ok?"
Miss Lim : " But the clinic has already closed."
Me : "This is about my baby's life. Doc suspected that my baby may get dengue, therefore she said she will call to inform me the test result. Since she didn't really try hard to find me, does it means that my baby is ok? Or is there anyway that I can check for my baby's blood test result?"
Miss Lim : "ok, let me put u to the sister on duty."
(WHAT?! See...at least this is a way she can try at the beginning, and not wait till I suggested for an alternative, she is a staff of this hospital, she know better than me on how to help a customer or patient! Sadly, she didn't even put in the effort, she just hope that I will just hang up and that's is.)
Later I got a great assistance from this Sister! She got my baby's name and my phone number, she called up Dr. XX and returned my call to let me know that my baby's blood test is ok!
What if I really hang up due to the "clinic has closed" and my bb got dengue? What if my baby's life in danger? Sue the hospital for compensation? Useless....money can not buy "life'! But I think the responsibility is not fully by the hospital, this Miss Lim Lian See has more responsibility on this! This is life, I think she is not really suitable to work in this line eventhough just a job as a receptionist! As long as you are working in a hospital, no matter what position you are, what role you are, and what status you are, you have full responsibility of anything that fall under your role, eventhough you are just a cleaning aunty!
Saturday, June 20, 2009
Friday, June 12, 2009
The best customer service?!
My XeLL laptop's wireless card was having problem again. Yea, that's right, again, cause this is the second time. Before I report the faulty issue I have called to confirm that my warranty is still valid. Yes, still valid till this coming August. Till this point, the CSO's attitude is still ok.
I called up again on the next day to file the report. As their job, they have to check whether I have done the possibility methods to recover the problem. Then follow by suggestion. There is one thing I found it silly is, she has suggested to me to purchase something that is kind of like "service" or "software" or "warranty which will cost me another RM100. This RM100 is 24/7 service that I can call in anytime, and I will get on-phone support to get people to teach me on how to format my laptop. WTH? RM100 to learn the "how to format the laptop?" Isn't it funny? Eventhough I dunno how to format, but I can easily get ppl to do it for me, and the worst it may only cost me RM50! And somemore I dun have to do it myself. But this RM100 charge by XeLL....I have to do it myself!
Of course I didn't take her advice. She then said that she will have the technician to come over to change a new wireless card for me. Continuous by asking me this.... "What if after changed, and you still have the problem?" Don't you think she is rude as a CSO to ask this question this way? My answer to her is "Then only I will consider your suggestion."
May be XeLL has too much clients abuse the RM400 warranty they have purchased! But so what? We have paid, and this is what you have promised to deliver as the contract. Whether they or if you think me trying to cheat, you can only blame that your company do not have proper system to encounter this problem or the quality of the products an't good. You shouldn't throw fire on me! You got my RM400! I am renew it every year, and this is coming to 4yrs. Already RM1200!
To this CSO....you have to thank god that I didn't file complain about you. To this CSO.....you have to thank god that Xell still my favorite!
I called up again on the next day to file the report. As their job, they have to check whether I have done the possibility methods to recover the problem. Then follow by suggestion. There is one thing I found it silly is, she has suggested to me to purchase something that is kind of like "service" or "software" or "warranty which will cost me another RM100. This RM100 is 24/7 service that I can call in anytime, and I will get on-phone support to get people to teach me on how to format my laptop. WTH? RM100 to learn the "how to format the laptop?" Isn't it funny? Eventhough I dunno how to format, but I can easily get ppl to do it for me, and the worst it may only cost me RM50! And somemore I dun have to do it myself. But this RM100 charge by XeLL....I have to do it myself!
Of course I didn't take her advice. She then said that she will have the technician to come over to change a new wireless card for me. Continuous by asking me this.... "What if after changed, and you still have the problem?" Don't you think she is rude as a CSO to ask this question this way? My answer to her is "Then only I will consider your suggestion."
May be XeLL has too much clients abuse the RM400 warranty they have purchased! But so what? We have paid, and this is what you have promised to deliver as the contract. Whether they or if you think me trying to cheat, you can only blame that your company do not have proper system to encounter this problem or the quality of the products an't good. You shouldn't throw fire on me! You got my RM400! I am renew it every year, and this is coming to 4yrs. Already RM1200!
To this CSO....you have to thank god that I didn't file complain about you. To this CSO.....you have to thank god that Xell still my favorite!
Monday, June 8, 2009
The dessert stall at Penang Road
That day I saw a very disgusting act by a hawker which located at outside Kayu Nasi Kandar (already shut down) at Penang Road. The stall selling gandum dessert and run by an Indian fella. It was very jammed during that day, that's so my car was stopped in front of this stall. I was driving Nissan Serena, so my position is tall enough to have a very clear and overall view.
This Indian hawker looks stealthily, that's why he caught my attention. During then, that was a customer just ride (motorcycle) away. One of his hand holding a bowl and in the other hand, he was holding the pot lid. The pot lid is quite big, I think has about 42cm. He was using the lid to hide the bowl in his another hand. But he was not watching at what he is doing, he was actually looking around sneakily, then rapidly poured the "things" from the bowl into the pot (I believe is the left over from the previous customer, as there is a spoon still in the bowl.) Then only turn around to wash the bowl and spoon with the ready-water in the pail behind him.
I told my mom the scenario I saw. She suggested to go and catch him one day. Either one of us pretend to not finish the dessert, and another one of us stand and hide somewhere to take video or photo of what they will try to do. hahaha.....good suggestion!
This Indian hawker looks stealthily, that's why he caught my attention. During then, that was a customer just ride (motorcycle) away. One of his hand holding a bowl and in the other hand, he was holding the pot lid. The pot lid is quite big, I think has about 42cm. He was using the lid to hide the bowl in his another hand. But he was not watching at what he is doing, he was actually looking around sneakily, then rapidly poured the "things" from the bowl into the pot (I believe is the left over from the previous customer, as there is a spoon still in the bowl.) Then only turn around to wash the bowl and spoon with the ready-water in the pail behind him.
I told my mom the scenario I saw. She suggested to go and catch him one day. Either one of us pretend to not finish the dessert, and another one of us stand and hide somewhere to take video or photo of what they will try to do. hahaha.....good suggestion!
Monday, June 1, 2009
Great surprise!
I got a most wonderful birthday present ever! Yesterday afternoon before I went swimming with Jovie, I found a nice looking red gauze bag on my table, with a ribbon and a red color card with the shape of a leaf. I almost forgot it was my birthday until I found this little nice looking pressie on my table.
A regard birthday present from my dearest mom. I was touched with this present. A card with “尽多少本分就得多少本事” (The more you work, the more you will get) was hanging on the bag, and there is another card, the birthday greeting card inside with the texts “有愿就有力” (If you have wish, you will have the power) on the envelope. The present is 2 red-dyed eggs! The eggs were still warm when I found it. I didn’t know when was my mom placed inside my room. It is because she was out to attend the Tzu Chi’s course and back at the same time with me. Then we were out together to have lunch. Even though during the lunch, none of them remember it was my birthday, that’s why I myself also forgot about it. Then, after that we have relatives to visit. My mom just too occupied with so many events and yet she is very thoughtful and has the time to come out with this meaningful present.
Thursday, May 28, 2009
Dumpling (Glutinuous rice dumpling)
In the lunar calendar, the fifth day of the fifth month, is the dumpling festival (Chinese Duan Wu Festival) and also we called it the Dragon boat festival. Most of the Chinese will make this glutinuous rice dumpling to worship the ancestor or the gods (It is actually say that the chinese make this dumpling to throw into the river to feed the fishes so that its won't eat Qu Yuan's body (a scholar and the minister to the King). Also u will find dragon boat races in the month in everywhere there is Chinese around. It is our Chinese tradition customs.
I had learned from my mom the way to wrap the steamed rice into a dumpling since last year. But few years ago, I did try it when I was living in Suzhou. A bunch of expatriates from Singapore, Taiwan, Thailand and Malaysia gather in my house to make effort to wrap the dumpling. None of us ever do it before, and it was our first time. However the result came out to be good and we at least enjoy the festive even though away from home. Of course we can buy it anywhere in China, but it is just not our taste. I still remember, the dumpling make by duck egg york, chestnut (may be not, can't really recall), pork, mushroom, and dried scallop (this one may be not, can't really recall). We boiled and cooked the dumpling for around 4 hours, and still remember instead of staying at home to wait for the dumpling ready, we just leave it cooking and went for a massage at opposite my apartment. The dumplings were ready to eat after our massage! It taste yummy but the shape is a bit odd. :p
I just manage to pass the "test" of making dumpling last year, too bad that I lost the chance to "review" it this year. My mom was doing it in weekday and I was working. This year, my mom was making lesser, that's why she didn't need our help. Previous year, she usually make 100pcs of vegetarian dumpling for charity purpose, and around 50pcs for family members. Last year, my sister in law came back to help, she is very good and fast in wrapping the dumpling. This year, she just come back to enjoy the festival as mom didn't need out help at all.
Sunday, May 24, 2009
Giant baby in the baby stroller??
This was what I encountered when I was living in Guangzhou, China. Of course there are many funny things, but this is the most "outstanding" beside those funny english restaurant menu or road signs found in China. It was 2 yrs plus ago, and I am not sure whether are they still practising it or not?
In Jul 2006......
" Ha! U all can't believe I ran into something very interesting. I couldn't stop laughing, and luckily I had a camera with me to snap it down to share with u all......
Location : Lotus Supermarket, Che Bei Lu, GZ, TK.
Lotus Supermarket is own by a Siamese.....I can't imagine what if the owner see it... "
Wednesday, May 20, 2009
Woman is multi-purpose
I have finally completely understand how tough my mother is. She has to take care of all of us, my baby, and also my grandma. Although she has a maid, but the maid is helping her to accompany my grandma, and also do the cleaning. Her day starts at 6am and end at sometimes midnite, but the earliest is around 11pm, everyday including weekend.
My mom has to wake up in 6am, taking care of my grandma's lunch and heat up the left over dishes for her lunch, and also getting prepare of the things that she has to carry to the office. After she done with the kitchen, she take her morning bath at around 7am+. She is also our alarm clock. She will morning call my brother at 7.30am, then my father at 7.45am, and me at 8am. Preparing my dad's breakfast, and serve my dad until he went to work. Then help me to either look after my baby so that I can get ready to go to work, or she will bath for my baby. We will go out together to have breakfast in the market. After she has done with the marketing, we go to my dad's office to work. After work at around 6pm (my dad doesn't allow us to go off sharp at 5.30pm), she has to rush home to cook dinner for all of us. She has to prepare the dinner that suit all of us! My grandma and my dad is very choosy, and both taste are different, therefore you have to imagine how mentally tough that my mom has to be? After the dinner, she finally can sit down to rest, my still I always letting her to take care of my little one so that I can get online with friends. My dad always watch the channels which is not her preference.
Today, I finally realized how tough my mother is! She went to the Tibet trip with my dad, and therefore I have to be responsible to this family. My turn to worry about what kind of dishes I have to prepare for my grandma's lunch and dinner. Due to she has just discharge from Hospital, and her body is still weak, hence there is certain foods are not suitable for her. But due to she is very extremely choosy, therefore I headache!
After work, I have to rush home for my grandma's dinner. She has to take dinner earlier than her ordinary dinner with us previously. We usually have dinner at 8pm, but according to her "I am a patient", she requested to have it no later than 7.30pm. I reached home at around 6.30pm, once my car reach the house door, I straight away go to kitchen (the situation is kind of like going to battllefield), the maid will come to me for loading my stuff and my baby. After done with the dinner, I have to give medi to my grandma (there is one she has to take it before meal), and then I go shower, then bath for my baby, and then take dinner with my grandma. Luckily the maid will help me to feed my little one. My grandma needs medi again after dinner. She will go to bed afterward, so I have to take care of her while she is walking to upstair until she on her bed. Then I have to wake up at 6.30am to bath for my grandma too. Then walk her downstair after this, and make a cup of coffee for her. After this, I have to buy her breakfast, prepare her lunch (I have to prepare her lunch before I go to work.) and also her tea break. Once my grandma go to bed, I have to return to my baby, and the maid has to go to room immediately as she sleep with my grandma so that she can look after her thorough the night. I felt very tired, physically and mentally tired, I really can not understand how does my mom cope? Beside this family, she also do a lot of charity works.......
I am missing my mom, wish that she is her with me. I think she is a super woman.
My mom has to wake up in 6am, taking care of my grandma's lunch and heat up the left over dishes for her lunch, and also getting prepare of the things that she has to carry to the office. After she done with the kitchen, she take her morning bath at around 7am+. She is also our alarm clock. She will morning call my brother at 7.30am, then my father at 7.45am, and me at 8am. Preparing my dad's breakfast, and serve my dad until he went to work. Then help me to either look after my baby so that I can get ready to go to work, or she will bath for my baby. We will go out together to have breakfast in the market. After she has done with the marketing, we go to my dad's office to work. After work at around 6pm (my dad doesn't allow us to go off sharp at 5.30pm), she has to rush home to cook dinner for all of us. She has to prepare the dinner that suit all of us! My grandma and my dad is very choosy, and both taste are different, therefore you have to imagine how mentally tough that my mom has to be? After the dinner, she finally can sit down to rest, my still I always letting her to take care of my little one so that I can get online with friends. My dad always watch the channels which is not her preference.
Today, I finally realized how tough my mother is! She went to the Tibet trip with my dad, and therefore I have to be responsible to this family. My turn to worry about what kind of dishes I have to prepare for my grandma's lunch and dinner. Due to she has just discharge from Hospital, and her body is still weak, hence there is certain foods are not suitable for her. But due to she is very extremely choosy, therefore I headache!
After work, I have to rush home for my grandma's dinner. She has to take dinner earlier than her ordinary dinner with us previously. We usually have dinner at 8pm, but according to her "I am a patient", she requested to have it no later than 7.30pm. I reached home at around 6.30pm, once my car reach the house door, I straight away go to kitchen (the situation is kind of like going to battllefield), the maid will come to me for loading my stuff and my baby. After done with the dinner, I have to give medi to my grandma (there is one she has to take it before meal), and then I go shower, then bath for my baby, and then take dinner with my grandma. Luckily the maid will help me to feed my little one. My grandma needs medi again after dinner. She will go to bed afterward, so I have to take care of her while she is walking to upstair until she on her bed. Then I have to wake up at 6.30am to bath for my grandma too. Then walk her downstair after this, and make a cup of coffee for her. After this, I have to buy her breakfast, prepare her lunch (I have to prepare her lunch before I go to work.) and also her tea break. Once my grandma go to bed, I have to return to my baby, and the maid has to go to room immediately as she sleep with my grandma so that she can look after her thorough the night. I felt very tired, physically and mentally tired, I really can not understand how does my mom cope? Beside this family, she also do a lot of charity works.......
I am missing my mom, wish that she is her with me. I think she is a super woman.
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