5 Star Hospital with 1 star service

Specialist Center! Specialist Service! What a 5 Star hospital! May be the doctors are good, may be the nurses are good, may be they are some good and bad, may be just too difficult to find perfection. But this a hospital and not a hotel, a minor mistake shouldn't be allowed. This is not just the money matter, this is about human life.

This morning, one the PD (she is a good doctor) of this hospital was taking my baby's blood for some tests. I didn't really know what are these tests for, just know that the appointment has been fixed since last month, I guess it is just a routine, when baby till certain age needs to be tested. Partly was due to my baby had some mosquito bites over her face and body, and got fever two days ago for on and off, and found red rashes over her body even on her face. Doc worried that it may be dengue, therefore she suggested to do extra test for the dengue. I didn't have to stay to wait for the result, as the doc will call to inform me.

I was so careless to left my cellphone in my office. By the time I got back to pick it up was already 4pm. And there is a missed call from this hospital. It is Saturday and the clinic open till 1pm. Therefore the receptionist (Miss Lim Lian See, a fuck up receptionist) just tell me off of course politely but does it means that polite means u have done nothing wrong, does it mean that u r giving good customer service? What if my baby had dengue? Do you think my baby can wait till Monday?

This is what I talked to her over the phone:
Me : "I got this missed call from Dr. XX, and I believe she wanted to tell me about my baby's blood test result."

Miss Lim : "Sorry, our clinic has closed."

Me : "Is there anyway I can check whether the blood test is ok?"

Miss Lim : "I know, but the clinic has closed, Dr. XX has gone back, the nurses also gone back."

Me " Look, one of the test of this blood test is to check whether my baby have dengue. I have only one miss call from Dr. XX, does it means that my baby is ok?"

Miss Lim : " But the clinic has already closed."

Me : "This is about my baby's life. Doc suspected that my baby may get dengue, therefore she said she will call to inform me the test result. Since she didn't really try hard to find me, does it means that my baby is ok? Or is there anyway that I can check for my baby's blood test result?"

Miss Lim : "ok, let me put u to the sister on duty."
(WHAT?! See...at least this is a way she can try at the beginning, and not wait till I suggested for an alternative, she is a staff of this hospital, she know better than me on how to help a customer or patient! Sadly, she didn't even put in the effort, she just hope that I will just hang up and that's is.)

Later I got a great assistance from this Sister! She got my baby's name and my phone number, she called up Dr. XX and returned my call to let me know that my baby's blood test is ok!

What if I really hang up due to the "clinic has closed" and my bb got dengue? What if my baby's life in danger? Sue the hospital for compensation? Useless....money can not buy "life'! But I think the responsibility is not fully by the hospital, this Miss Lim Lian See has more responsibility on this! This is life, I think she is not really suitable to work in this line eventhough just a job as a receptionist! As long as you are working in a hospital, no matter what position you are, what role you are, and what status you are, you have full responsibility of anything that fall under your role, eventhough you are just a cleaning aunty!