P1 Wimax vs TM Streamyx

There is always the pros and cons on both Wimax and Streamyx. Malaysian been using Streamyx since 2001. The company holds a near monopoly for Internet service in Malaysia, largely because almost all the connections in the country are owned by TM Bhd. We had no other choices but to accept Streamyx. No matter how bad the service and speed provided by Streamyx but we are still using it, still paying the monthly subscription unwillingly. However, TM Bhd will compensate if they failed to deliver their promises, nevertheless how many times will / can u complain?

Well, this long waited wimax has finally in town! However there is still no perfection. First,not everywhere coverage yet. 2ndly, apartment higher than 6th floor will have signal problem, some of them need to place the modem at the window. 3rdly, this is the funniest criteria that I ever heard, Wimax’s modem need a “fengshui” place in order to get full bar of signal! I know, you guys will gonna say “Streamyx too”. But this “fengshui” is not like once u found it, it will be the good fengshui forever. Absolutely NOT! It is after been awhile of using it at the so called “fengshui” place, u may need to switch for another good fengshui, cause the signal will suddenly go haywire. Isn’t it funny? Well, people will still prefer and accepted Wimax than Streamyx. Lastly, cloudy weather (before the heavy rain), you see signal interuption (like Astro, but of course this wimax is much better than Astro).

Since both is about the same to have this pros and cons, why are people still rather go for Wimax? Don’t forget, in order to achieve the satisfaction, you need to subscribe at least Home-Plus package (RM99 / month). If you like to play online game or download lots of movie and series, Home-Plus package may be not sufficient. Then, you may need to look for Home-Pro package, which will cost you RM199. If you ever call to their call-center, I think P1 and TM has not much different in term of customer service, both deserve the big slap!

With all these cons (many of the users knew about it), when you ask people about Wimax and Streamyx, which one will you prefer? The answer will still go to “Wimax”. Not that Wimax is good or better than Streamyx, to me, both are about the same. But why the answer will still go to “Wimax”?

Legal Issue on Contract Law in Malaysia

Legal Issue on Contract Law in Malaysia - Good for us to know

Do you notice that most of the time, the receipt / invoice you received from the merchant carries this exclusion clause or similarly worded statement: "Goods sold are not returnable" or "No refund once sold".

Please remember that : "As long as your goods is purchased for home use and not for business ( i.e. to be resold), the above exclusion clause is VOID. That means, as long as the good is defective, regardless of what is worded, you CAN get back all your money spent . You do not have to accept a repair on the good or an exchange. You CAN ask for a refund. AND you are LEGALLY right and entitled to! And most of the time the merchant will refuse to return you your money.

You may threaten the merchant with four words: "SEE YOU IN COURT!" The court here refers to the Small Claims Tribunal Court. Any goods which is worth RM25,000 and below can apply to this Court. However, you don't have to tell them what court! All you have to pay is RM10 admin fee and the loser (the merchant) will have to refund you the money PLUS the admin fee!

I have seen that most educated people are cowed by such unfair wordings (which includes a few of my friends). Pls try not to let the merchant fleece you the next time you have defective goods. You can file this On the 16th floor of Putra Place (The Mall opposite Putra World Trade Centre) . The form cost RM5.00. The Tribunal will settle within 2 months period.

Tribunal Tuntutan Pengguna Malaysia
Tingkat 16, Putra Place, 100,
Jalan Putra,50622 KUALA LUMPUR
Tel: 03 - 40492300 / 40424181 Fax: 03 - 40424259

Life is a life

Is it god bring me to safe its life? Or this is what I owed it in my previous life? Usually I go to the Belly dance class by using the other road, but due to the road looks very jam, hence I was using the alternative. Right at the exits I saw a dog lying in the middle of the road and still alive. It is a highway (Jalan Sultan Azlan Shah (Pesta) )and it was during rush hour. Also there was another car behind me. However, I just feel that I can’t just go away. Therefore I reversed my car, and asking the car behind me to give way
I went to ask help from a nearby Vet. He is a nice Vet, I know him due to he is my dogs’ Vet, both Snoopy and Fei Fei. At first, I have a feeling he may refuse to help as it is a stray dog. Even though until now, I believe it was an obligation to him. I guess he might feel bad to refuse me as he knows me. The second he saw me, right away told me he has appointment so gotta be quick, and actually I got Belly dance class too.
When I and the doc returned to the place, I didn’t see the dog in the middle of that highway anymore. I that second, I feel good, means the dog was ok therefore he has run away. But, before I wanna make a u-turn to fetch the doc back to his clinic, he saw the dog lying on the pedestrian walk. The Vet recognize the dog as it belong to the workshop. The Vet found that the dog is quite serious, as his mouth bleeding, and also his back legs has no feeling, suspect also it spinal severe injured. He also suspect that the dog’s head got hurt severely and causing the mouth bleeding, if it is true about what the doc said, the dog has only 48hrs. But before we wanted to carry him back to the clinic, it suddenly stand up and ran away from us. So, I went to talk to the workshop owner and had confirmed that the dog belongs to him. After I told him about what has happened to his dog, he doesn’t seem very concern, I guess he just treat it as a stray dog and let it be as whatever it is instead of spending money to safe it’s life. Dr. Joshua had the same thoughts too. Instead of asking him to take the dog to clinic for X-ray, he asked the owner to look after the dog look for 6 months, and make sure don’t let it moving around.
Dr. Joshua was very nice for giving the medi to the owner FOC. But I insist to pay him, as he is not from SPCA, he had already kind enough to go with me to help the dog. He refused to accept my money and asked me to get the owner come to pay him. But both of us know that it is impossible. After the “hoo-ha” for awhile, he decided to give me a discount, and its cost me RM31.00. I gave the medi to the dog owner, he shown that he wanna pay me back, but I refuse but want him to promise to take good care of his dog.
I hope that the dog is recovering and get well soon.

To our dearest police force

What a “great” routine road block that I had experienced. It was happened at the coastal highway nearby Queensbay Mall, if no mistaken it was on 20 Jun, Saturday. The road block is by the police force and not the traffic force. The highway has 3 lanes and the police closed two lanes for the purpose of inspection. Because of that it caused a very serious traffic jam. When I was caught into this jam, I thought “oh gosh! Must be a very serious accident right in front, otherwise it will not cause this serious jam.” That’s right, especially during weekend, you will hardly see this highway in this situation. Because most of the factories in the FTZ industrial zone are closed, and also it was not during the peak hour.
When my car approaching the blocking, I got mad! I saw the police walking around in the two closed lanes, and also chit-chating with each other. They were very relax, didn’t seems like holding a big operation. All the cars just pass thru the block without getting check, or the police didn’t even have a look of the car. Does a theft have a sign on the face? Does a problem car have a sign on the car? If without checking or have a look of the car, can the police tell who is bad and who is good? I believe that they were there “just because of instruction”. They never consider about the jam that they had caused. I was in the jam for around 30mins for the distance of 200 to 300meter.
If they are on duty for the big operation, can u expect this police force to help in reduce crime rate? Hahaha……

5 Star Hospital with 1 star service

Specialist Center! Specialist Service! What a 5 Star hospital! May be the doctors are good, may be the nurses are good, may be they are some good and bad, may be just too difficult to find perfection. But this a hospital and not a hotel, a minor mistake shouldn't be allowed. This is not just the money matter, this is about human life.

This morning, one the PD (she is a good doctor) of this hospital was taking my baby's blood for some tests. I didn't really know what are these tests for, just know that the appointment has been fixed since last month, I guess it is just a routine, when baby till certain age needs to be tested. Partly was due to my baby had some mosquito bites over her face and body, and got fever two days ago for on and off, and found red rashes over her body even on her face. Doc worried that it may be dengue, therefore she suggested to do extra test for the dengue. I didn't have to stay to wait for the result, as the doc will call to inform me.

I was so careless to left my cellphone in my office. By the time I got back to pick it up was already 4pm. And there is a missed call from this hospital. It is Saturday and the clinic open till 1pm. Therefore the receptionist (Miss Lim Lian See, a fuck up receptionist) just tell me off of course politely but does it means that polite means u have done nothing wrong, does it mean that u r giving good customer service? What if my baby had dengue? Do you think my baby can wait till Monday?

This is what I talked to her over the phone:
Me : "I got this missed call from Dr. XX, and I believe she wanted to tell me about my baby's blood test result."

Miss Lim : "Sorry, our clinic has closed."

Me : "Is there anyway I can check whether the blood test is ok?"

Miss Lim : "I know, but the clinic has closed, Dr. XX has gone back, the nurses also gone back."

Me " Look, one of the test of this blood test is to check whether my baby have dengue. I have only one miss call from Dr. XX, does it means that my baby is ok?"

Miss Lim : " But the clinic has already closed."

Me : "This is about my baby's life. Doc suspected that my baby may get dengue, therefore she said she will call to inform me the test result. Since she didn't really try hard to find me, does it means that my baby is ok? Or is there anyway that I can check for my baby's blood test result?"

Miss Lim : "ok, let me put u to the sister on duty."
(WHAT?! See...at least this is a way she can try at the beginning, and not wait till I suggested for an alternative, she is a staff of this hospital, she know better than me on how to help a customer or patient! Sadly, she didn't even put in the effort, she just hope that I will just hang up and that's is.)

Later I got a great assistance from this Sister! She got my baby's name and my phone number, she called up Dr. XX and returned my call to let me know that my baby's blood test is ok!

What if I really hang up due to the "clinic has closed" and my bb got dengue? What if my baby's life in danger? Sue the hospital for compensation? Useless....money can not buy "life'! But I think the responsibility is not fully by the hospital, this Miss Lim Lian See has more responsibility on this! This is life, I think she is not really suitable to work in this line eventhough just a job as a receptionist! As long as you are working in a hospital, no matter what position you are, what role you are, and what status you are, you have full responsibility of anything that fall under your role, eventhough you are just a cleaning aunty!

The best customer service?!

My XeLL laptop's wireless card was having problem again. Yea, that's right, again, cause this is the second time. Before I report the faulty issue I have called to confirm that my warranty is still valid. Yes, still valid till this coming August. Till this point, the CSO's attitude is still ok.

I called up again on the next day to file the report. As their job, they have to check whether I have done the possibility methods to recover the problem. Then follow by suggestion. There is one thing I found it silly is, she has suggested to me to purchase something that is kind of like "service" or "software" or "warranty which will cost me another RM100. This RM100 is 24/7 service that I can call in anytime, and I will get on-phone support to get people to teach me on how to format my laptop. WTH? RM100 to learn the "how to format the laptop?" Isn't it funny? Eventhough I dunno how to format, but I can easily get ppl to do it for me, and the worst it may only cost me RM50! And somemore I dun have to do it myself. But this RM100 charge by XeLL....I have to do it myself!

Of course I didn't take her advice. She then said that she will have the technician to come over to change a new wireless card for me. Continuous by asking me this.... "What if after changed, and you still have the problem?" Don't you think she is rude as a CSO to ask this question this way? My answer to her is "Then only I will consider your suggestion."

May be XeLL has too much clients abuse the RM400 warranty they have purchased! But so what? We have paid, and this is what you have promised to deliver as the contract. Whether they or if you think me trying to cheat, you can only blame that your company do not have proper system to encounter this problem or the quality of the products an't good. You shouldn't throw fire on me! You got my RM400! I am renew it every year, and this is coming to 4yrs. Already RM1200!

To this CSO....you have to thank god that I didn't file complain about you. To this CSO.....you have to thank god that Xell still my favorite!

The dessert stall at Penang Road

That day I saw a very disgusting act by a hawker which located at outside Kayu Nasi Kandar (already shut down) at Penang Road. The stall selling gandum dessert and run by an Indian fella. It was very jammed during that day, that's so my car was stopped in front of this stall. I was driving Nissan Serena, so my position is tall enough to have a very clear and overall view.

This Indian hawker looks stealthily, that's why he caught my attention. During then, that was a customer just ride (motorcycle) away. One of his hand holding a bowl and in the other hand, he was holding the pot lid. The pot lid is quite big, I think has about 42cm. He was using the lid to hide the bowl in his another hand. But he was not watching at what he is doing, he was actually looking around sneakily, then rapidly poured the "things" from the bowl into the pot (I believe is the left over from the previous customer, as there is a spoon still in the bowl.) Then only turn around to wash the bowl and spoon with the ready-water in the pail behind him.

I told my mom the scenario I saw. She suggested to go and catch him one day. Either one of us pretend to not finish the dessert, and another one of us stand and hide somewhere to take video or photo of what they will try to do. hahaha.....good suggestion!