I recently get to know that anyone can simply qualify for the position like “Internal Auditor” or “Finance Controller”. In order to make the payment to the supplier, first we have to ensure we have enough to pay. Unfortunately, my internal auditor and FC of the GROUP by checking the bank balance thru the e-banking had questioned why I said “not enough” since the balance shown this amount. Hey….wake up…..don’t tell me anyone with finance background do not know what this “floating” means!
Recently due to my branch account exe had left, and it is still vacant. Therefore, me and “they from KL” has to back-up. This dept all the while never under my care as the person in this position has to report directly to “them” – The FC and Internal Auditor of the Group based in KL. There was this happened, supplier chased for overdue payment, my staffs and also I have them to call directly to “them”. They without asking the detail, give this answer to the supplier, “Sorry, we do not know anything as this is the Penang branch’s matters. You have to call Penang.” Suppliers were very upset, cause Penang asked them to call KL, KL throw them back to PG. After few days, finally the Internal auditor wrote me an e-mail, and there was when our e-mails “flying”. Look at the silly thoughts from a Internal Auditor.
The e-mails beging with......
1. First sent out from “him” on 19 Nov 2010
----- Original Message -----
From: Lxx Kxx Vxxn
To: Penang Branch
Cc: Financial Controller Tan, The CEO
Sent: Friday, November 19, 2010 3:10 PM
Subject: Penang branch - supplier call
Dear AG,
I received alot of suppliers' call from Penang, which i do not know whether they are valid suppliers or not and i also do not know the stock is actually received or not.
My suggestion is either you or Axshxx (my subordinate) attend the call first and pass the list of suppliers which need to be paid to Ms Yap and cc to me and Mr Tan. (You need to monitor your collection and advise us which suppliers need to be paid by using limited cashflow)
Ms. Yap,
After we have finalised the list of payment to suppliers, please compile the supporting documents. (ie supplier invoice, DO and PO) and issue the cheque.
Thanks & Regards
K. V. Lxx
KMCorp Berhad
Tel: 0x-9xxx 3xxx ext: 1xx
NOTE : Do you aware of the “VALID SUPPLIERS” he stated on the e-mail? Don’t u feel this is silly and funny?
2. My replied to his e-mail
From: Me
Sent: Friday, November 19, 2010 5:02 PM
To: Lxx Kxx Vxxn, Penang Branch
Cc: Ms. Yap; Financial Controller Tan; The CEO
Subject: Re: Penang branch - supplier call
Dear Mr. Lxx,
The suppliers who called to your end are valid, or else we will not have them to make this call. If I am in the office I will for sure attend the calls, otherwise is either I am at customer sites or in some errands. Axsxxh understand that I may not in the convenient to attend the calls, therefore she has the suppliers to reach you. I believe this is just for the time being, as you have already in getting someone to fill up this vacant. Also, Miss Ooi every month did update you all the details, from the report, you have better scenario about Penang's account.
Collection is under my responsibility; I will for sure base on the aging report and The CEO's instruction to check on the sales every week and will try my best to get the collection in on time. However, if to update the collection details, I am afraid I may not have time on that. Can u pls have Miss Yap to help on this?
Thank you for your understanding and hope to get your support during this period of time.
Regards,
AG
3. Then he replied again…..
From: Lxx Kxx Vxxn
To: Me; Penang Branch
Cc: Ms Yap; Financial Controller Tan; The CEO
Sent: Saturday, November 20, 2010 9:53 AM
Subject: Re: Penang branch - supplier call
Dear AG,
What i mean by valid suppliers is because i have no idea:
1) who they are, (even though they told me the company name)
2) what they supply to us
3) do we still order from them
4) all the goods are received completely without any discrepancy
If Axsxxh know that you are not in the office, please ask the suppliers to call back at the correct time when you are in the office or jot down the contact number and return call to them.
For the collection, i have asked Ms Yap to assist. Please assign someone in Penang branch to update Ms Yap on daily collection. Beside that, please ensure all the salesman submit their weekly collection forecast either on every Friday or Saturday, in order for Ms Yap to forecast the company cashflow.
Thanks & Regards
K. V. Lxx
KMCorp Berhad
Tel: 0x-9xxx 3xxx ext: 1xx
4. My replied to him again….
From: Me
Sent: Saturday, November 20, 2010 10:18 AM
To: Lxx Kxx Vxxn; PG Branch
Cc: Ms Yap; FC Tan; The CEO
Subject: Re: Penang branch - supplier call
Dear Mr.Lxx,
I think we don't waste the time on this matter, as both of us have more important things to be busy on. We will do our job for sure. Those that calls reached u r VALID suppliers which Miss Ooi has already issued the cheques. I am very concern about the account of this branch whether in accordance or not, I believe none of us wish to see this happen like it had happened before. Since day one, account is not under my control, and Miss Ooi do not report to me on anything about her jobs except the collection.
You have my word, I am not throwing the balls to you, so, don't worry, we know what calls to pass to you. I just want to get things done and make sure the company reputation is in good condition.
Regards,
AG
5. After my replied, I didn’t expect his reply, sadly….he reply me with this…..
From: Lxx Kxx Vxxn
To: Me; PG Branch
Cc: Ms Yap ; FC Tan; The CEO
Sent: Saturday, November 20, 2010 10:51 AM
Subject: Re: Penang branch - supplier call
Dear AG
For me this is not a waste of time, at least we make thing clear at the first place rather than argument at other day.
Ok, i agree to attend the call from suppliers which chq have been already issued. For other suppliers, please get them to reach your side.
For closing of the account, i will try my very best to guide and monitor Ms. Yap progress in finalising the account.
Hope everything have clearer picture now and thing will be fine and run smoothly.
Thanks & Regards
K. V. Lxx
KMCorp Berhad
Tel: 03-9xxx 3xxx ext: 1xx
6. The end….I better stop continue hoo-ha with him, otherwise it will be never ending.
Dear Mr. Lxx,
I am very much appreciated your understanding.
Thank you & best regards,
AG
Tuesday, December 14, 2010
Saturday, October 9, 2010
Stupid "system"
I had defied the system that I never know it existed. A very simple and easy job, I just don’t understand why people is just too free to make it complicated
Story started …….
“Our supplier (is actually our HQ) inform us their Italy Supplier’s factory shut down for a month upon received of our PO. Hence we requested for the ETA of the goods. Sadly the answer is “I don’t know…..they told us a month.” Come on, since you have been informed that their factory is shut down for a month, I believe you should also get to know from when till when is their shut down date.
Well, is totally out of branches control if they are not supportive enough. We are taking it as yesterday started for a month. No news at all from HQ, we have to call them on and off to follow up. Customer’s stock level is getting critical and complaint that such a long period of shut down should have inform in advance so that they can plan ahead. Shame is HQ has no stock at all. Customer’s order qty is 150pcs, HQ has not even have one.
I have no choice but to call HQ purchaser for the ETA. Imagine I have to call supplier’s purchaser (instead of sales or their customer service) for support. The purchaser has been very helpful. He kept on update us about the shipment status until the goods reach HQ store. He said “Amy, I am sorry, the goods has reached our store, you have to refer back to either Store or the customer service for the rest of the process. I have no authority to go further.”
Funny is, my purchaser called the customer service and said “Elaine, can u pls check with your store’s Miss Lim that the goods has already arrived and pls send out to us immediately today.” Follow with another call, “Elaine, can u pls kindly send the goods directly to our customer as if the ink roller is not reach them by tomorrow, they are going to charge us the production line down cost. I have already e-mail the customer’s detail for you.” (We also at the same time copied the e-mail to the HQ purchaser)
• my purchaser, the one based in Penang has to inform the one in KL that her goods already arrived at their store. The one in the same office (Elaine the customer service) with the store do not know anything.
• Another funny scene is, the customer (we) has to inform our supplier (our HQ) that the goods has already arrived at their store.
I do not know how the process flow, there is another customer service appear in the picture, Michelle. She called us and told us that she cannot send the goods to customer directly and also requested us to send her an e-mail to say that we (customer) will bear the courier charge (to courier to my office not customer site.)
However I insist she has to send to customer directly otherwise she has to bear all the consequences. Sadly she said, “I do not know at all you have this request and I do not have your customer’s detail.” I answered, “I m now telling u to send directly to the customer. If you do not know where to send, pls check ur mailbox or Elaine’s mailbox for the detail.” 5 minutes later, she called my purchaser to tell that her boss (this oldman, Raymond is a bastard, he got his pay without working and I don’t understand why my CEO still wanna keep him) not allow her to send directly to customer and requested us to talk to her boss directly.
Raymond later called my purchaser and scolded my purchaser seriously. My purchaser insists our right to request for the service we wanted and even highlighted to him about the consequences. However this bloody Raymond said “This is not the system to do that, if you do not know the system, come to KL, I will teach you the system.” Continue…”Who is the sales to in-charge this customer, ask him to call me.” My sales called Raymond immediately, unfortunately he has purposely off the phone.
I have no choice to call my Executive Director (my CEO’s son) for help. He asked “What is the system he is talking about?” (hahaha….the boss doesn’t know he has “this system” in his own company.) Raymond still off his phone, and therefore my ED has to contact that Michelle. This Michelle told my ED that she has no idea about my request her to send directly to the customer!!! What a bitch!! (HQ purchaser told me, not only I had talked to this Michelle personally about the request, he also tried to pass her the customer’s detail (as he received the e-mail too), but she refused to take that.) Look at this bitch!!! Anyway, my ED had helped me to solve the problem. He asked the HQ purchaser to send the goods to our customer directly. Look at this scenario, the one who has to work has off the phone to avoid working. The one who has to work has refused to do (even the ED asked to do). But the one who has no responsible at all in this (the HQ purchaser) has to entertain the customer (we). This is the company’s system, is this system that Raymond was talking about? Hahaha….”
A listed company with bunch of rubbish, I kind of pity my CEO and those colleagues who really is working, for instance, the Purchaser, Mr. Chin.
Story started …….
“Our supplier (is actually our HQ) inform us their Italy Supplier’s factory shut down for a month upon received of our PO. Hence we requested for the ETA of the goods. Sadly the answer is “I don’t know…..they told us a month.” Come on, since you have been informed that their factory is shut down for a month, I believe you should also get to know from when till when is their shut down date.
Well, is totally out of branches control if they are not supportive enough. We are taking it as yesterday started for a month. No news at all from HQ, we have to call them on and off to follow up. Customer’s stock level is getting critical and complaint that such a long period of shut down should have inform in advance so that they can plan ahead. Shame is HQ has no stock at all. Customer’s order qty is 150pcs, HQ has not even have one.
I have no choice but to call HQ purchaser for the ETA. Imagine I have to call supplier’s purchaser (instead of sales or their customer service) for support. The purchaser has been very helpful. He kept on update us about the shipment status until the goods reach HQ store. He said “Amy, I am sorry, the goods has reached our store, you have to refer back to either Store or the customer service for the rest of the process. I have no authority to go further.”
Funny is, my purchaser called the customer service and said “Elaine, can u pls check with your store’s Miss Lim that the goods has already arrived and pls send out to us immediately today.” Follow with another call, “Elaine, can u pls kindly send the goods directly to our customer as if the ink roller is not reach them by tomorrow, they are going to charge us the production line down cost. I have already e-mail the customer’s detail for you.” (We also at the same time copied the e-mail to the HQ purchaser)
• my purchaser, the one based in Penang has to inform the one in KL that her goods already arrived at their store. The one in the same office (Elaine the customer service) with the store do not know anything.
• Another funny scene is, the customer (we) has to inform our supplier (our HQ) that the goods has already arrived at their store.
I do not know how the process flow, there is another customer service appear in the picture, Michelle. She called us and told us that she cannot send the goods to customer directly and also requested us to send her an e-mail to say that we (customer) will bear the courier charge (to courier to my office not customer site.)
However I insist she has to send to customer directly otherwise she has to bear all the consequences. Sadly she said, “I do not know at all you have this request and I do not have your customer’s detail.” I answered, “I m now telling u to send directly to the customer. If you do not know where to send, pls check ur mailbox or Elaine’s mailbox for the detail.” 5 minutes later, she called my purchaser to tell that her boss (this oldman, Raymond is a bastard, he got his pay without working and I don’t understand why my CEO still wanna keep him) not allow her to send directly to customer and requested us to talk to her boss directly.
Raymond later called my purchaser and scolded my purchaser seriously. My purchaser insists our right to request for the service we wanted and even highlighted to him about the consequences. However this bloody Raymond said “This is not the system to do that, if you do not know the system, come to KL, I will teach you the system.” Continue…”Who is the sales to in-charge this customer, ask him to call me.” My sales called Raymond immediately, unfortunately he has purposely off the phone.
I have no choice to call my Executive Director (my CEO’s son) for help. He asked “What is the system he is talking about?” (hahaha….the boss doesn’t know he has “this system” in his own company.) Raymond still off his phone, and therefore my ED has to contact that Michelle. This Michelle told my ED that she has no idea about my request her to send directly to the customer!!! What a bitch!! (HQ purchaser told me, not only I had talked to this Michelle personally about the request, he also tried to pass her the customer’s detail (as he received the e-mail too), but she refused to take that.) Look at this bitch!!! Anyway, my ED had helped me to solve the problem. He asked the HQ purchaser to send the goods to our customer directly. Look at this scenario, the one who has to work has off the phone to avoid working. The one who has to work has refused to do (even the ED asked to do). But the one who has no responsible at all in this (the HQ purchaser) has to entertain the customer (we). This is the company’s system, is this system that Raymond was talking about? Hahaha….”
A listed company with bunch of rubbish, I kind of pity my CEO and those colleagues who really is working, for instance, the Purchaser, Mr. Chin.
Friday, October 1, 2010
People's appearance is given by the god
Story about me…..
Few months ago, I had this incident. I called the security agent (an Indian boss claimed that he was an inspector in a police force before) into my office for a discussion about the improvement of their service. Initially, our conversation is pretty relaxed and understanding. But the more in detail I told him about the poor service I got from the guards, he became boil. Ended up he scolded me in front of my staff IN MY OFFICE.
Here is the list of the issues the security force needs to improve:
1. The window at the guard house has covered with our customer’s labels! For a printing line, we will get sue from the customer if they wanted to examine.
2. The guard always missing. Sometimes missing for more than 30mins with the gate opened.
3. The guard doesn’t into a proper uniform. They don’t have a standard one. Sometimes in brown, sometimes blue, and sometimes even with different badge, I suspect the uniforms are “recycling” from others throw away. Most of the time in slipper, no safety shoes at all. The guard’s looks very awful and not in the spirit.
4. All visitors (staff’s family, suppliers, customers, or himself (the Indian boss of this security agent) can simply walk into our office without notify the office staff.
5. Our operators (factory workers) can leave the premises during working hour.
6. Hygiene and tidiness – cigarette head everywhere around the guard house area, the guard hanging his clothes on our gate and at the guard house door, the rubbish everywhere outside the guardhouse area, etc.
7. Rudeness guard – borrow money from our staff, talk loud and arguing with the branch manager in the office area.
8. At night, one guard taking care of 2 to 3 premises in this area. Meaning to say, we pay fulltime, but we get half of the service, cause after office hour, 3 are sharing one guard.
Here is the list of his explanation and improvement:
1. He said “Sorry about that”
2. He said “Don’t worry, I can ensure you that your people and also all your asset will be safe. You know what, I was an inspector before? Also, I tell you, I actually pay the gangster every month RM1500. “ “Nobody is daring to touch my anything under my care. If really happened I am able to find out and get it back what you have lost.” “I have been serving your company and as well as your neighbor especially Amway for so many years, so far so good. If you still don’t feel comfortable I can give you the gangster phone number to get his word for assurance. Or I can introduce you Amway’s manager for my testimonial.”
** After 2nd point, he started to look frustrated and boiled**
3. He said “OK, I will look into it and try to improve on the uniform.” …he started to throw temper, “The people’s face has given by the god, is out of my control.” – This is how he explained to me about my comment on his security looks. (To me, I just need the guard to shave and comb the hair, wear the uniforms with tight in, wear the safety shoes instead of slipper.)
4. He said “OK, I will inform my guard to do the records of all the visitors, and also will get your company permission before we allow anyone to enter.”
5. He said again “OK, I will get my guard to work with your company on tracking the staff leave the premises during working hour.”
** Point No. 6, 7, and 8 has never mentioned to him.**
I told him that I don’t believe that a company like Amway has never comments anything about your service. I am not fussy at all, as some of their problems have being highlighted to us from our visitors especially our customers. The more we were discussed; he is getting more and more terrible by raising his voice, and even scolded me as a cheapest lady he ever meets. He questioned me that ever told his guard about “benci your boss?” I admitted as I really said so and explained to him that I scare to see him due to he always come to my office without appointment and screw up my schedule of the day (this was due to his guard dare not stop him for coming into our premises, as he is the boss of the security guards.) I explained to him that my Malay is no good and your guard also cannot converse in English therefore I use “benci” and also use “takut”. That Indian bastard said want to get a lawyer to sue by of spoil his reputation (due to I said I hate to see him…haha…what a joke.) Then what about he scolded me as a cheapest lady in front of my staff?
He keep on sitting in my office and scolded me and keep saying hate to see me and don’t feel like talking to me as I am the cheapest lady. Hence, I told him to leave since he doesn’t feel like talking to me and we can’t continue our discussion then. He said “Why should I leave, I don’t care, and I don’t scare of you at all.” I was thinking, “What the heck? You are in my office, and since u said u hate to see me and don’t want to talk to me, why don’t u go? Otherwise you want me to leave my office and give the office to you? “
By the way, during the “argument” (the reason I put inverted coma was due to he is the only one yell and scold, I was remained calm and peace and trying to calm him down too), he keeps saying wanted to give me the contact of Amway’s manager, but when I wanted to get it from him, he said “Why should I have to give you?” Before he left, he said “You better be careful.” Because of that, I actually dare not go back to the office and immediately went to make police report under threatening case. The inspector called him in for the settlement, but he never answer the call, therefore the police official has to log the report and gave me his cell-phone number in case of anything to call him immediately.
I told the company about what I have facing with this security agent. What they concerned is whether that bastard will do anything to harm the company! TMD! Never concern about the staff safety. Beside, they asked me to continue to use the security until the contract end (it was like another 4 months). If the indian boss is the bastard, the two (company internal auditor) handling this case on behalf of my CEO is a bloody hell!
Isn’t my work interesting? Well, this is Malaysia here I am!
Few months ago, I had this incident. I called the security agent (an Indian boss claimed that he was an inspector in a police force before) into my office for a discussion about the improvement of their service. Initially, our conversation is pretty relaxed and understanding. But the more in detail I told him about the poor service I got from the guards, he became boil. Ended up he scolded me in front of my staff IN MY OFFICE.
Here is the list of the issues the security force needs to improve:
1. The window at the guard house has covered with our customer’s labels! For a printing line, we will get sue from the customer if they wanted to examine.
2. The guard always missing. Sometimes missing for more than 30mins with the gate opened.
3. The guard doesn’t into a proper uniform. They don’t have a standard one. Sometimes in brown, sometimes blue, and sometimes even with different badge, I suspect the uniforms are “recycling” from others throw away. Most of the time in slipper, no safety shoes at all. The guard’s looks very awful and not in the spirit.
4. All visitors (staff’s family, suppliers, customers, or himself (the Indian boss of this security agent) can simply walk into our office without notify the office staff.
5. Our operators (factory workers) can leave the premises during working hour.
6. Hygiene and tidiness – cigarette head everywhere around the guard house area, the guard hanging his clothes on our gate and at the guard house door, the rubbish everywhere outside the guardhouse area, etc.
7. Rudeness guard – borrow money from our staff, talk loud and arguing with the branch manager in the office area.
8. At night, one guard taking care of 2 to 3 premises in this area. Meaning to say, we pay fulltime, but we get half of the service, cause after office hour, 3 are sharing one guard.
Here is the list of his explanation and improvement:
1. He said “Sorry about that”
2. He said “Don’t worry, I can ensure you that your people and also all your asset will be safe. You know what, I was an inspector before? Also, I tell you, I actually pay the gangster every month RM1500. “ “Nobody is daring to touch my anything under my care. If really happened I am able to find out and get it back what you have lost.” “I have been serving your company and as well as your neighbor especially Amway for so many years, so far so good. If you still don’t feel comfortable I can give you the gangster phone number to get his word for assurance. Or I can introduce you Amway’s manager for my testimonial.”
** After 2nd point, he started to look frustrated and boiled**
3. He said “OK, I will look into it and try to improve on the uniform.” …he started to throw temper, “The people’s face has given by the god, is out of my control.” – This is how he explained to me about my comment on his security looks. (To me, I just need the guard to shave and comb the hair, wear the uniforms with tight in, wear the safety shoes instead of slipper.)
4. He said “OK, I will inform my guard to do the records of all the visitors, and also will get your company permission before we allow anyone to enter.”
5. He said again “OK, I will get my guard to work with your company on tracking the staff leave the premises during working hour.”
** Point No. 6, 7, and 8 has never mentioned to him.**
I told him that I don’t believe that a company like Amway has never comments anything about your service. I am not fussy at all, as some of their problems have being highlighted to us from our visitors especially our customers. The more we were discussed; he is getting more and more terrible by raising his voice, and even scolded me as a cheapest lady he ever meets. He questioned me that ever told his guard about “benci your boss?” I admitted as I really said so and explained to him that I scare to see him due to he always come to my office without appointment and screw up my schedule of the day (this was due to his guard dare not stop him for coming into our premises, as he is the boss of the security guards.) I explained to him that my Malay is no good and your guard also cannot converse in English therefore I use “benci” and also use “takut”. That Indian bastard said want to get a lawyer to sue by of spoil his reputation (due to I said I hate to see him…haha…what a joke.) Then what about he scolded me as a cheapest lady in front of my staff?
He keep on sitting in my office and scolded me and keep saying hate to see me and don’t feel like talking to me as I am the cheapest lady. Hence, I told him to leave since he doesn’t feel like talking to me and we can’t continue our discussion then. He said “Why should I leave, I don’t care, and I don’t scare of you at all.” I was thinking, “What the heck? You are in my office, and since u said u hate to see me and don’t want to talk to me, why don’t u go? Otherwise you want me to leave my office and give the office to you? “
By the way, during the “argument” (the reason I put inverted coma was due to he is the only one yell and scold, I was remained calm and peace and trying to calm him down too), he keeps saying wanted to give me the contact of Amway’s manager, but when I wanted to get it from him, he said “Why should I have to give you?” Before he left, he said “You better be careful.” Because of that, I actually dare not go back to the office and immediately went to make police report under threatening case. The inspector called him in for the settlement, but he never answer the call, therefore the police official has to log the report and gave me his cell-phone number in case of anything to call him immediately.
I told the company about what I have facing with this security agent. What they concerned is whether that bastard will do anything to harm the company! TMD! Never concern about the staff safety. Beside, they asked me to continue to use the security until the contract end (it was like another 4 months). If the indian boss is the bastard, the two (company internal auditor) handling this case on behalf of my CEO is a bloody hell!
Isn’t my work interesting? Well, this is Malaysia here I am!
Tuesday, September 28, 2010
A lady I wanted to remember her, that's why I blog her
There is one sales staff in one of the branches under my care; she is extremely stubborn and unreasonable. She sort of to get rid of the previous sales manager and thought that she would be able to get promoted. Hahaha…she is dreaming! First, her education level is not up to fit into this position. Secondly, she can’t even speak or understand English (she refused to meet the customer who speak English.) Lastly, she is not cunning enough.
First, she was in LCCI (diploma in accounting), she was with the company as an account clerk for 2years, after that had transferred to sales department as a sales executive. The 2 years in account department, she is still no idea about the company system and sales procedures. Therefore she put the blame on the ex-sales manager for the mistakes she had done. Let me elaborate clearly, this is a very small branch, 3 sales (including of the Sales Manager), 1 account, 2 customer services cum logistic, and 1 technician based in the office and 5 operators in the production floor.
When I first took over the branch, I thought she has been bullied by the ex-sales manager. Therefore I kind of support her in whatever she is asking for. 2 days later, I have finally seen her true faces. My goodness, I have never work with a so called “experienced sales”! The way she handle her daily job and also her customer are so unprofessional and stubborn.
Here are the incidents I have facing ever since I took over in mid-Jul:
1. Routine check about her sales progress. I wanna know about the current situation about one of the key customer. The answer she gave is “I dunno, Alex (Sales manager) spoke with the customer (an Indian) in english, I couldn’t understand at all.”
2. All the quotation out thru her hands to her customers (sometimes, customer service will handle on behalf of her), will certainly returned back with “price-too-high”! 98% of the returns with “customers expect price”. She will said “XX company is giving the customer this price (customer’s expected price)”.
- Haha! In her market there is only one competitor which is XX Company. There is no others like XY, XZ, AA, BB…etc. Everytime comes back with telling me XX Company give this price, XX Company provide 3 days delivery….etc.
3. All her orders are “TOP URGENT”! Initially, I really thought so, I even slotted her orders to in front of others (those that came in earlier than her). Disappointedly, I found the goods that production had rushed for her still place nicely in the store for few days already.
4. The reason I said she is not cunning enough…..
- She thought that she will get promote after the sales manager left. However, my CEO has the intention to merge these two branches, hence have me to look after this small branch. She wanted to get rid of me, the method she was using is trying to bad-mouth me and brain washed the two new sales. One is a fresh-grad, another new sales is an experience guy. She was kind of asking for support her idea of talking to the CEO for not letting me to look after them. The fresh-grad guy said to her “If you not letting Amy to support this branch, how are we gonna cope? Can our branch able to support if we have this and that order in?” Her answer to this new guy is “………..(she keep quiet)……”. What a joke! She is actually using the “housewife” (gossiping) method to deal in the office politics. Hahaha…..really a joke to me.
5. She has been resigned for 3 times within 1.5 months. First resign, she thought she can use resign to threaten my CEO to get rid of me and promote her. My CEO asked her to stay, will take 6 months to evaluate their performance (3 of them), to consider to promote her to Sales Manager. However, this sales manager has to still report to Amy.
2nd time of resign, she is not willing to take out the customers to / for the new sales.
3rd time, her try to threaten me not to take out the customers from her has failed, she then give 3rd time resignation to try again. Sigh……
There is more about her to share, unfortunately, I really think that the more I typed about her, it makes me mood turn bad! Better stop now. I know you will puzzle why a staff with a lot of problem is still sustain here. The reason that we currently cannot let her go is due to some circumstances, one of it is we scare she will join the XX company (owned by the ex-sales manager)………which I don’t really think so. Whoever took her to put under the company, she will become the liability of the company. Sigh…what to do? This is a CINAMAN company!
First, she was in LCCI (diploma in accounting), she was with the company as an account clerk for 2years, after that had transferred to sales department as a sales executive. The 2 years in account department, she is still no idea about the company system and sales procedures. Therefore she put the blame on the ex-sales manager for the mistakes she had done. Let me elaborate clearly, this is a very small branch, 3 sales (including of the Sales Manager), 1 account, 2 customer services cum logistic, and 1 technician based in the office and 5 operators in the production floor.
When I first took over the branch, I thought she has been bullied by the ex-sales manager. Therefore I kind of support her in whatever she is asking for. 2 days later, I have finally seen her true faces. My goodness, I have never work with a so called “experienced sales”! The way she handle her daily job and also her customer are so unprofessional and stubborn.
Here are the incidents I have facing ever since I took over in mid-Jul:
1. Routine check about her sales progress. I wanna know about the current situation about one of the key customer. The answer she gave is “I dunno, Alex (Sales manager) spoke with the customer (an Indian) in english, I couldn’t understand at all.”
2. All the quotation out thru her hands to her customers (sometimes, customer service will handle on behalf of her), will certainly returned back with “price-too-high”! 98% of the returns with “customers expect price”. She will said “XX company is giving the customer this price (customer’s expected price)”.
- Haha! In her market there is only one competitor which is XX Company. There is no others like XY, XZ, AA, BB…etc. Everytime comes back with telling me XX Company give this price, XX Company provide 3 days delivery….etc.
3. All her orders are “TOP URGENT”! Initially, I really thought so, I even slotted her orders to in front of others (those that came in earlier than her). Disappointedly, I found the goods that production had rushed for her still place nicely in the store for few days already.
4. The reason I said she is not cunning enough…..
- She thought that she will get promote after the sales manager left. However, my CEO has the intention to merge these two branches, hence have me to look after this small branch. She wanted to get rid of me, the method she was using is trying to bad-mouth me and brain washed the two new sales. One is a fresh-grad, another new sales is an experience guy. She was kind of asking for support her idea of talking to the CEO for not letting me to look after them. The fresh-grad guy said to her “If you not letting Amy to support this branch, how are we gonna cope? Can our branch able to support if we have this and that order in?” Her answer to this new guy is “………..(she keep quiet)……”. What a joke! She is actually using the “housewife” (gossiping) method to deal in the office politics. Hahaha…..really a joke to me.
5. She has been resigned for 3 times within 1.5 months. First resign, she thought she can use resign to threaten my CEO to get rid of me and promote her. My CEO asked her to stay, will take 6 months to evaluate their performance (3 of them), to consider to promote her to Sales Manager. However, this sales manager has to still report to Amy.
2nd time of resign, she is not willing to take out the customers to / for the new sales.
3rd time, her try to threaten me not to take out the customers from her has failed, she then give 3rd time resignation to try again. Sigh……
There is more about her to share, unfortunately, I really think that the more I typed about her, it makes me mood turn bad! Better stop now. I know you will puzzle why a staff with a lot of problem is still sustain here. The reason that we currently cannot let her go is due to some circumstances, one of it is we scare she will join the XX company (owned by the ex-sales manager)………which I don’t really think so. Whoever took her to put under the company, she will become the liability of the company. Sigh…what to do? This is a CINAMAN company!
Tuesday, August 11, 2009
P1 Wimax vs TM Streamyx
There is always the pros and cons on both Wimax and Streamyx. Malaysian been using Streamyx since 2001. The company holds a near monopoly for Internet service in Malaysia, largely because almost all the connections in the country are owned by TM Bhd. We had no other choices but to accept Streamyx. No matter how bad the service and speed provided by Streamyx but we are still using it, still paying the monthly subscription unwillingly. However, TM Bhd will compensate if they failed to deliver their promises, nevertheless how many times will / can u complain?
Well, this long waited wimax has finally in town! However there is still no perfection. First,not everywhere coverage yet. 2ndly, apartment higher than 6th floor will have signal problem, some of them need to place the modem at the window. 3rdly, this is the funniest criteria that I ever heard, Wimax’s modem need a “fengshui” place in order to get full bar of signal! I know, you guys will gonna say “Streamyx too”. But this “fengshui” is not like once u found it, it will be the good fengshui forever. Absolutely NOT! It is after been awhile of using it at the so called “fengshui” place, u may need to switch for another good fengshui, cause the signal will suddenly go haywire. Isn’t it funny? Well, people will still prefer and accepted Wimax than Streamyx. Lastly, cloudy weather (before the heavy rain), you see signal interuption (like Astro, but of course this wimax is much better than Astro).
Since both is about the same to have this pros and cons, why are people still rather go for Wimax? Don’t forget, in order to achieve the satisfaction, you need to subscribe at least Home-Plus package (RM99 / month). If you like to play online game or download lots of movie and series, Home-Plus package may be not sufficient. Then, you may need to look for Home-Pro package, which will cost you RM199. If you ever call to their call-center, I think P1 and TM has not much different in term of customer service, both deserve the big slap!
With all these cons (many of the users knew about it), when you ask people about Wimax and Streamyx, which one will you prefer? The answer will still go to “Wimax”. Not that Wimax is good or better than Streamyx, to me, both are about the same. But why the answer will still go to “Wimax”?
Legal Issue on Contract Law in Malaysia
Legal Issue on Contract Law in Malaysia - Good for us to know
Do you notice that most of the time, the receipt / invoice you received from the merchant carries this exclusion clause or similarly worded statement: "Goods sold are not returnable" or "No refund once sold".
Please remember that : "As long as your goods is purchased for home use and not for business ( i.e. to be resold), the above exclusion clause is VOID. That means, as long as the good is defective, regardless of what is worded, you CAN get back all your money spent . You do not have to accept a repair on the good or an exchange. You CAN ask for a refund. AND you are LEGALLY right and entitled to! And most of the time the merchant will refuse to return you your money.
You may threaten the merchant with four words: "SEE YOU IN COURT!" The court here refers to the Small Claims Tribunal Court. Any goods which is worth RM25,000 and below can apply to this Court. However, you don't have to tell them what court! All you have to pay is RM10 admin fee and the loser (the merchant) will have to refund you the money PLUS the admin fee!
I have seen that most educated people are cowed by such unfair wordings (which includes a few of my friends). Pls try not to let the merchant fleece you the next time you have defective goods. You can file this On the 16th floor of Putra Place (The Mall opposite Putra World Trade Centre) . The form cost RM5.00. The Tribunal will settle within 2 months period.
Tribunal Tuntutan Pengguna Malaysia
Tingkat 16, Putra Place, 100,
Jalan Putra,50622 KUALA LUMPUR
Tel: 03 - 40492300 / 40424181 Fax: 03 - 40424259
Do you notice that most of the time, the receipt / invoice you received from the merchant carries this exclusion clause or similarly worded statement: "Goods sold are not returnable" or "No refund once sold".
Please remember that : "As long as your goods is purchased for home use and not for business ( i.e. to be resold), the above exclusion clause is VOID. That means, as long as the good is defective, regardless of what is worded, you CAN get back all your money spent . You do not have to accept a repair on the good or an exchange. You CAN ask for a refund. AND you are LEGALLY right and entitled to! And most of the time the merchant will refuse to return you your money.
You may threaten the merchant with four words: "SEE YOU IN COURT!" The court here refers to the Small Claims Tribunal Court. Any goods which is worth RM25,000 and below can apply to this Court. However, you don't have to tell them what court! All you have to pay is RM10 admin fee and the loser (the merchant) will have to refund you the money PLUS the admin fee!
I have seen that most educated people are cowed by such unfair wordings (which includes a few of my friends). Pls try not to let the merchant fleece you the next time you have defective goods. You can file this On the 16th floor of Putra Place (The Mall opposite Putra World Trade Centre) . The form cost RM5.00. The Tribunal will settle within 2 months period.
Tribunal Tuntutan Pengguna Malaysia
Tingkat 16, Putra Place, 100,
Jalan Putra,50622 KUALA LUMPUR
Tel: 03 - 40492300 / 40424181 Fax: 03 - 40424259
Friday, July 17, 2009
Life is a life
Is it god bring me to safe its life? Or this is what I owed it in my previous life? Usually I go to the Belly dance class by using the other road, but due to the road looks very jam, hence I was using the alternative. Right at the exits I saw a dog lying in the middle of the road and still alive. It is a highway (Jalan Sultan Azlan Shah (Pesta) )and it was during rush hour. Also there was another car behind me. However, I just feel that I can’t just go away. Therefore I reversed my car, and asking the car behind me to give way
I went to ask help from a nearby Vet. He is a nice Vet, I know him due to he is my dogs’ Vet, both Snoopy and Fei Fei. At first, I have a feeling he may refuse to help as it is a stray dog. Even though until now, I believe it was an obligation to him. I guess he might feel bad to refuse me as he knows me. The second he saw me, right away told me he has appointment so gotta be quick, and actually I got Belly dance class too.
When I and the doc returned to the place, I didn’t see the dog in the middle of that highway anymore. I that second, I feel good, means the dog was ok therefore he has run away. But, before I wanna make a u-turn to fetch the doc back to his clinic, he saw the dog lying on the pedestrian walk. The Vet recognize the dog as it belong to the workshop. The Vet found that the dog is quite serious, as his mouth bleeding, and also his back legs has no feeling, suspect also it spinal severe injured. He also suspect that the dog’s head got hurt severely and causing the mouth bleeding, if it is true about what the doc said, the dog has only 48hrs. But before we wanted to carry him back to the clinic, it suddenly stand up and ran away from us. So, I went to talk to the workshop owner and had confirmed that the dog belongs to him. After I told him about what has happened to his dog, he doesn’t seem very concern, I guess he just treat it as a stray dog and let it be as whatever it is instead of spending money to safe it’s life. Dr. Joshua had the same thoughts too. Instead of asking him to take the dog to clinic for X-ray, he asked the owner to look after the dog look for 6 months, and make sure don’t let it moving around.
Dr. Joshua was very nice for giving the medi to the owner FOC. But I insist to pay him, as he is not from SPCA, he had already kind enough to go with me to help the dog. He refused to accept my money and asked me to get the owner come to pay him. But both of us know that it is impossible. After the “hoo-ha” for awhile, he decided to give me a discount, and its cost me RM31.00. I gave the medi to the dog owner, he shown that he wanna pay me back, but I refuse but want him to promise to take good care of his dog.
I hope that the dog is recovering and get well soon.
I went to ask help from a nearby Vet. He is a nice Vet, I know him due to he is my dogs’ Vet, both Snoopy and Fei Fei. At first, I have a feeling he may refuse to help as it is a stray dog. Even though until now, I believe it was an obligation to him. I guess he might feel bad to refuse me as he knows me. The second he saw me, right away told me he has appointment so gotta be quick, and actually I got Belly dance class too.
When I and the doc returned to the place, I didn’t see the dog in the middle of that highway anymore. I that second, I feel good, means the dog was ok therefore he has run away. But, before I wanna make a u-turn to fetch the doc back to his clinic, he saw the dog lying on the pedestrian walk. The Vet recognize the dog as it belong to the workshop. The Vet found that the dog is quite serious, as his mouth bleeding, and also his back legs has no feeling, suspect also it spinal severe injured. He also suspect that the dog’s head got hurt severely and causing the mouth bleeding, if it is true about what the doc said, the dog has only 48hrs. But before we wanted to carry him back to the clinic, it suddenly stand up and ran away from us. So, I went to talk to the workshop owner and had confirmed that the dog belongs to him. After I told him about what has happened to his dog, he doesn’t seem very concern, I guess he just treat it as a stray dog and let it be as whatever it is instead of spending money to safe it’s life. Dr. Joshua had the same thoughts too. Instead of asking him to take the dog to clinic for X-ray, he asked the owner to look after the dog look for 6 months, and make sure don’t let it moving around.
Dr. Joshua was very nice for giving the medi to the owner FOC. But I insist to pay him, as he is not from SPCA, he had already kind enough to go with me to help the dog. He refused to accept my money and asked me to get the owner come to pay him. But both of us know that it is impossible. After the “hoo-ha” for awhile, he decided to give me a discount, and its cost me RM31.00. I gave the medi to the dog owner, he shown that he wanna pay me back, but I refuse but want him to promise to take good care of his dog.
I hope that the dog is recovering and get well soon.
Monday, July 13, 2009
To our dearest police force
What a “great” routine road block that I had experienced. It was happened at the coastal highway nearby Queensbay Mall, if no mistaken it was on 20 Jun, Saturday. The road block is by the police force and not the traffic force. The highway has 3 lanes and the police closed two lanes for the purpose of inspection. Because of that it caused a very serious traffic jam. When I was caught into this jam, I thought “oh gosh! Must be a very serious accident right in front, otherwise it will not cause this serious jam.” That’s right, especially during weekend, you will hardly see this highway in this situation. Because most of the factories in the FTZ industrial zone are closed, and also it was not during the peak hour.
When my car approaching the blocking, I got mad! I saw the police walking around in the two closed lanes, and also chit-chating with each other. They were very relax, didn’t seems like holding a big operation. All the cars just pass thru the block without getting check, or the police didn’t even have a look of the car. Does a theft have a sign on the face? Does a problem car have a sign on the car? If without checking or have a look of the car, can the police tell who is bad and who is good? I believe that they were there “just because of instruction”. They never consider about the jam that they had caused. I was in the jam for around 30mins for the distance of 200 to 300meter.
If they are on duty for the big operation, can u expect this police force to help in reduce crime rate? Hahaha……
When my car approaching the blocking, I got mad! I saw the police walking around in the two closed lanes, and also chit-chating with each other. They were very relax, didn’t seems like holding a big operation. All the cars just pass thru the block without getting check, or the police didn’t even have a look of the car. Does a theft have a sign on the face? Does a problem car have a sign on the car? If without checking or have a look of the car, can the police tell who is bad and who is good? I believe that they were there “just because of instruction”. They never consider about the jam that they had caused. I was in the jam for around 30mins for the distance of 200 to 300meter.
If they are on duty for the big operation, can u expect this police force to help in reduce crime rate? Hahaha……
Saturday, June 20, 2009
5 Star Hospital with 1 star service
Specialist Center! Specialist Service! What a 5 Star hospital! May be the doctors are good, may be the nurses are good, may be they are some good and bad, may be just too difficult to find perfection. But this a hospital and not a hotel, a minor mistake shouldn't be allowed. This is not just the money matter, this is about human life.
This morning, one the PD (she is a good doctor) of this hospital was taking my baby's blood for some tests. I didn't really know what are these tests for, just know that the appointment has been fixed since last month, I guess it is just a routine, when baby till certain age needs to be tested. Partly was due to my baby had some mosquito bites over her face and body, and got fever two days ago for on and off, and found red rashes over her body even on her face. Doc worried that it may be dengue, therefore she suggested to do extra test for the dengue. I didn't have to stay to wait for the result, as the doc will call to inform me.
I was so careless to left my cellphone in my office. By the time I got back to pick it up was already 4pm. And there is a missed call from this hospital. It is Saturday and the clinic open till 1pm. Therefore the receptionist (Miss Lim Lian See, a fuck up receptionist) just tell me off of course politely but does it means that polite means u have done nothing wrong, does it mean that u r giving good customer service? What if my baby had dengue? Do you think my baby can wait till Monday?
This is what I talked to her over the phone:
Me : "I got this missed call from Dr. XX, and I believe she wanted to tell me about my baby's blood test result."
Miss Lim : "Sorry, our clinic has closed."
Me : "Is there anyway I can check whether the blood test is ok?"
Miss Lim : "I know, but the clinic has closed, Dr. XX has gone back, the nurses also gone back."
Me " Look, one of the test of this blood test is to check whether my baby have dengue. I have only one miss call from Dr. XX, does it means that my baby is ok?"
Miss Lim : " But the clinic has already closed."
Me : "This is about my baby's life. Doc suspected that my baby may get dengue, therefore she said she will call to inform me the test result. Since she didn't really try hard to find me, does it means that my baby is ok? Or is there anyway that I can check for my baby's blood test result?"
Miss Lim : "ok, let me put u to the sister on duty."
(WHAT?! See...at least this is a way she can try at the beginning, and not wait till I suggested for an alternative, she is a staff of this hospital, she know better than me on how to help a customer or patient! Sadly, she didn't even put in the effort, she just hope that I will just hang up and that's is.)
Later I got a great assistance from this Sister! She got my baby's name and my phone number, she called up Dr. XX and returned my call to let me know that my baby's blood test is ok!
What if I really hang up due to the "clinic has closed" and my bb got dengue? What if my baby's life in danger? Sue the hospital for compensation? Useless....money can not buy "life'! But I think the responsibility is not fully by the hospital, this Miss Lim Lian See has more responsibility on this! This is life, I think she is not really suitable to work in this line eventhough just a job as a receptionist! As long as you are working in a hospital, no matter what position you are, what role you are, and what status you are, you have full responsibility of anything that fall under your role, eventhough you are just a cleaning aunty!
This morning, one the PD (she is a good doctor) of this hospital was taking my baby's blood for some tests. I didn't really know what are these tests for, just know that the appointment has been fixed since last month, I guess it is just a routine, when baby till certain age needs to be tested. Partly was due to my baby had some mosquito bites over her face and body, and got fever two days ago for on and off, and found red rashes over her body even on her face. Doc worried that it may be dengue, therefore she suggested to do extra test for the dengue. I didn't have to stay to wait for the result, as the doc will call to inform me.
I was so careless to left my cellphone in my office. By the time I got back to pick it up was already 4pm. And there is a missed call from this hospital. It is Saturday and the clinic open till 1pm. Therefore the receptionist (Miss Lim Lian See, a fuck up receptionist) just tell me off of course politely but does it means that polite means u have done nothing wrong, does it mean that u r giving good customer service? What if my baby had dengue? Do you think my baby can wait till Monday?
This is what I talked to her over the phone:
Me : "I got this missed call from Dr. XX, and I believe she wanted to tell me about my baby's blood test result."
Miss Lim : "Sorry, our clinic has closed."
Me : "Is there anyway I can check whether the blood test is ok?"
Miss Lim : "I know, but the clinic has closed, Dr. XX has gone back, the nurses also gone back."
Me " Look, one of the test of this blood test is to check whether my baby have dengue. I have only one miss call from Dr. XX, does it means that my baby is ok?"
Miss Lim : " But the clinic has already closed."
Me : "This is about my baby's life. Doc suspected that my baby may get dengue, therefore she said she will call to inform me the test result. Since she didn't really try hard to find me, does it means that my baby is ok? Or is there anyway that I can check for my baby's blood test result?"
Miss Lim : "ok, let me put u to the sister on duty."
(WHAT?! See...at least this is a way she can try at the beginning, and not wait till I suggested for an alternative, she is a staff of this hospital, she know better than me on how to help a customer or patient! Sadly, she didn't even put in the effort, she just hope that I will just hang up and that's is.)
Later I got a great assistance from this Sister! She got my baby's name and my phone number, she called up Dr. XX and returned my call to let me know that my baby's blood test is ok!
What if I really hang up due to the "clinic has closed" and my bb got dengue? What if my baby's life in danger? Sue the hospital for compensation? Useless....money can not buy "life'! But I think the responsibility is not fully by the hospital, this Miss Lim Lian See has more responsibility on this! This is life, I think she is not really suitable to work in this line eventhough just a job as a receptionist! As long as you are working in a hospital, no matter what position you are, what role you are, and what status you are, you have full responsibility of anything that fall under your role, eventhough you are just a cleaning aunty!
Friday, June 12, 2009
The best customer service?!
My XeLL laptop's wireless card was having problem again. Yea, that's right, again, cause this is the second time. Before I report the faulty issue I have called to confirm that my warranty is still valid. Yes, still valid till this coming August. Till this point, the CSO's attitude is still ok.
I called up again on the next day to file the report. As their job, they have to check whether I have done the possibility methods to recover the problem. Then follow by suggestion. There is one thing I found it silly is, she has suggested to me to purchase something that is kind of like "service" or "software" or "warranty which will cost me another RM100. This RM100 is 24/7 service that I can call in anytime, and I will get on-phone support to get people to teach me on how to format my laptop. WTH? RM100 to learn the "how to format the laptop?" Isn't it funny? Eventhough I dunno how to format, but I can easily get ppl to do it for me, and the worst it may only cost me RM50! And somemore I dun have to do it myself. But this RM100 charge by XeLL....I have to do it myself!
Of course I didn't take her advice. She then said that she will have the technician to come over to change a new wireless card for me. Continuous by asking me this.... "What if after changed, and you still have the problem?" Don't you think she is rude as a CSO to ask this question this way? My answer to her is "Then only I will consider your suggestion."
May be XeLL has too much clients abuse the RM400 warranty they have purchased! But so what? We have paid, and this is what you have promised to deliver as the contract. Whether they or if you think me trying to cheat, you can only blame that your company do not have proper system to encounter this problem or the quality of the products an't good. You shouldn't throw fire on me! You got my RM400! I am renew it every year, and this is coming to 4yrs. Already RM1200!
To this CSO....you have to thank god that I didn't file complain about you. To this CSO.....you have to thank god that Xell still my favorite!
I called up again on the next day to file the report. As their job, they have to check whether I have done the possibility methods to recover the problem. Then follow by suggestion. There is one thing I found it silly is, she has suggested to me to purchase something that is kind of like "service" or "software" or "warranty which will cost me another RM100. This RM100 is 24/7 service that I can call in anytime, and I will get on-phone support to get people to teach me on how to format my laptop. WTH? RM100 to learn the "how to format the laptop?" Isn't it funny? Eventhough I dunno how to format, but I can easily get ppl to do it for me, and the worst it may only cost me RM50! And somemore I dun have to do it myself. But this RM100 charge by XeLL....I have to do it myself!
Of course I didn't take her advice. She then said that she will have the technician to come over to change a new wireless card for me. Continuous by asking me this.... "What if after changed, and you still have the problem?" Don't you think she is rude as a CSO to ask this question this way? My answer to her is "Then only I will consider your suggestion."
May be XeLL has too much clients abuse the RM400 warranty they have purchased! But so what? We have paid, and this is what you have promised to deliver as the contract. Whether they or if you think me trying to cheat, you can only blame that your company do not have proper system to encounter this problem or the quality of the products an't good. You shouldn't throw fire on me! You got my RM400! I am renew it every year, and this is coming to 4yrs. Already RM1200!
To this CSO....you have to thank god that I didn't file complain about you. To this CSO.....you have to thank god that Xell still my favorite!
Monday, June 8, 2009
The dessert stall at Penang Road
That day I saw a very disgusting act by a hawker which located at outside Kayu Nasi Kandar (already shut down) at Penang Road. The stall selling gandum dessert and run by an Indian fella. It was very jammed during that day, that's so my car was stopped in front of this stall. I was driving Nissan Serena, so my position is tall enough to have a very clear and overall view.
This Indian hawker looks stealthily, that's why he caught my attention. During then, that was a customer just ride (motorcycle) away. One of his hand holding a bowl and in the other hand, he was holding the pot lid. The pot lid is quite big, I think has about 42cm. He was using the lid to hide the bowl in his another hand. But he was not watching at what he is doing, he was actually looking around sneakily, then rapidly poured the "things" from the bowl into the pot (I believe is the left over from the previous customer, as there is a spoon still in the bowl.) Then only turn around to wash the bowl and spoon with the ready-water in the pail behind him.
I told my mom the scenario I saw. She suggested to go and catch him one day. Either one of us pretend to not finish the dessert, and another one of us stand and hide somewhere to take video or photo of what they will try to do. hahaha.....good suggestion!
This Indian hawker looks stealthily, that's why he caught my attention. During then, that was a customer just ride (motorcycle) away. One of his hand holding a bowl and in the other hand, he was holding the pot lid. The pot lid is quite big, I think has about 42cm. He was using the lid to hide the bowl in his another hand. But he was not watching at what he is doing, he was actually looking around sneakily, then rapidly poured the "things" from the bowl into the pot (I believe is the left over from the previous customer, as there is a spoon still in the bowl.) Then only turn around to wash the bowl and spoon with the ready-water in the pail behind him.
I told my mom the scenario I saw. She suggested to go and catch him one day. Either one of us pretend to not finish the dessert, and another one of us stand and hide somewhere to take video or photo of what they will try to do. hahaha.....good suggestion!
Monday, June 1, 2009
Great surprise!
I got a most wonderful birthday present ever! Yesterday afternoon before I went swimming with Jovie, I found a nice looking red gauze bag on my table, with a ribbon and a red color card with the shape of a leaf. I almost forgot it was my birthday until I found this little nice looking pressie on my table.
A regard birthday present from my dearest mom. I was touched with this present. A card with “尽多少本分就得多少本事” (The more you work, the more you will get) was hanging on the bag, and there is another card, the birthday greeting card inside with the texts “有愿就有力” (If you have wish, you will have the power) on the envelope. The present is 2 red-dyed eggs! The eggs were still warm when I found it. I didn’t know when was my mom placed inside my room. It is because she was out to attend the Tzu Chi’s course and back at the same time with me. Then we were out together to have lunch. Even though during the lunch, none of them remember it was my birthday, that’s why I myself also forgot about it. Then, after that we have relatives to visit. My mom just too occupied with so many events and yet she is very thoughtful and has the time to come out with this meaningful present.
Thursday, May 28, 2009
Dumpling (Glutinuous rice dumpling)
In the lunar calendar, the fifth day of the fifth month, is the dumpling festival (Chinese Duan Wu Festival) and also we called it the Dragon boat festival. Most of the Chinese will make this glutinuous rice dumpling to worship the ancestor or the gods (It is actually say that the chinese make this dumpling to throw into the river to feed the fishes so that its won't eat Qu Yuan's body (a scholar and the minister to the King). Also u will find dragon boat races in the month in everywhere there is Chinese around. It is our Chinese tradition customs.
I had learned from my mom the way to wrap the steamed rice into a dumpling since last year. But few years ago, I did try it when I was living in Suzhou. A bunch of expatriates from Singapore, Taiwan, Thailand and Malaysia gather in my house to make effort to wrap the dumpling. None of us ever do it before, and it was our first time. However the result came out to be good and we at least enjoy the festive even though away from home. Of course we can buy it anywhere in China, but it is just not our taste. I still remember, the dumpling make by duck egg york, chestnut (may be not, can't really recall), pork, mushroom, and dried scallop (this one may be not, can't really recall). We boiled and cooked the dumpling for around 4 hours, and still remember instead of staying at home to wait for the dumpling ready, we just leave it cooking and went for a massage at opposite my apartment. The dumplings were ready to eat after our massage! It taste yummy but the shape is a bit odd. :p
I just manage to pass the "test" of making dumpling last year, too bad that I lost the chance to "review" it this year. My mom was doing it in weekday and I was working. This year, my mom was making lesser, that's why she didn't need our help. Previous year, she usually make 100pcs of vegetarian dumpling for charity purpose, and around 50pcs for family members. Last year, my sister in law came back to help, she is very good and fast in wrapping the dumpling. This year, she just come back to enjoy the festival as mom didn't need out help at all.
Sunday, May 24, 2009
Giant baby in the baby stroller??
This was what I encountered when I was living in Guangzhou, China. Of course there are many funny things, but this is the most "outstanding" beside those funny english restaurant menu or road signs found in China. It was 2 yrs plus ago, and I am not sure whether are they still practising it or not?
In Jul 2006......
" Ha! U all can't believe I ran into something very interesting. I couldn't stop laughing, and luckily I had a camera with me to snap it down to share with u all......
Location : Lotus Supermarket, Che Bei Lu, GZ, TK.
Lotus Supermarket is own by a Siamese.....I can't imagine what if the owner see it... "
Wednesday, May 20, 2009
Woman is multi-purpose
I have finally completely understand how tough my mother is. She has to take care of all of us, my baby, and also my grandma. Although she has a maid, but the maid is helping her to accompany my grandma, and also do the cleaning. Her day starts at 6am and end at sometimes midnite, but the earliest is around 11pm, everyday including weekend.
My mom has to wake up in 6am, taking care of my grandma's lunch and heat up the left over dishes for her lunch, and also getting prepare of the things that she has to carry to the office. After she done with the kitchen, she take her morning bath at around 7am+. She is also our alarm clock. She will morning call my brother at 7.30am, then my father at 7.45am, and me at 8am. Preparing my dad's breakfast, and serve my dad until he went to work. Then help me to either look after my baby so that I can get ready to go to work, or she will bath for my baby. We will go out together to have breakfast in the market. After she has done with the marketing, we go to my dad's office to work. After work at around 6pm (my dad doesn't allow us to go off sharp at 5.30pm), she has to rush home to cook dinner for all of us. She has to prepare the dinner that suit all of us! My grandma and my dad is very choosy, and both taste are different, therefore you have to imagine how mentally tough that my mom has to be? After the dinner, she finally can sit down to rest, my still I always letting her to take care of my little one so that I can get online with friends. My dad always watch the channels which is not her preference.
Today, I finally realized how tough my mother is! She went to the Tibet trip with my dad, and therefore I have to be responsible to this family. My turn to worry about what kind of dishes I have to prepare for my grandma's lunch and dinner. Due to she has just discharge from Hospital, and her body is still weak, hence there is certain foods are not suitable for her. But due to she is very extremely choosy, therefore I headache!
After work, I have to rush home for my grandma's dinner. She has to take dinner earlier than her ordinary dinner with us previously. We usually have dinner at 8pm, but according to her "I am a patient", she requested to have it no later than 7.30pm. I reached home at around 6.30pm, once my car reach the house door, I straight away go to kitchen (the situation is kind of like going to battllefield), the maid will come to me for loading my stuff and my baby. After done with the dinner, I have to give medi to my grandma (there is one she has to take it before meal), and then I go shower, then bath for my baby, and then take dinner with my grandma. Luckily the maid will help me to feed my little one. My grandma needs medi again after dinner. She will go to bed afterward, so I have to take care of her while she is walking to upstair until she on her bed. Then I have to wake up at 6.30am to bath for my grandma too. Then walk her downstair after this, and make a cup of coffee for her. After this, I have to buy her breakfast, prepare her lunch (I have to prepare her lunch before I go to work.) and also her tea break. Once my grandma go to bed, I have to return to my baby, and the maid has to go to room immediately as she sleep with my grandma so that she can look after her thorough the night. I felt very tired, physically and mentally tired, I really can not understand how does my mom cope? Beside this family, she also do a lot of charity works.......
I am missing my mom, wish that she is her with me. I think she is a super woman.
My mom has to wake up in 6am, taking care of my grandma's lunch and heat up the left over dishes for her lunch, and also getting prepare of the things that she has to carry to the office. After she done with the kitchen, she take her morning bath at around 7am+. She is also our alarm clock. She will morning call my brother at 7.30am, then my father at 7.45am, and me at 8am. Preparing my dad's breakfast, and serve my dad until he went to work. Then help me to either look after my baby so that I can get ready to go to work, or she will bath for my baby. We will go out together to have breakfast in the market. After she has done with the marketing, we go to my dad's office to work. After work at around 6pm (my dad doesn't allow us to go off sharp at 5.30pm), she has to rush home to cook dinner for all of us. She has to prepare the dinner that suit all of us! My grandma and my dad is very choosy, and both taste are different, therefore you have to imagine how mentally tough that my mom has to be? After the dinner, she finally can sit down to rest, my still I always letting her to take care of my little one so that I can get online with friends. My dad always watch the channels which is not her preference.
Today, I finally realized how tough my mother is! She went to the Tibet trip with my dad, and therefore I have to be responsible to this family. My turn to worry about what kind of dishes I have to prepare for my grandma's lunch and dinner. Due to she has just discharge from Hospital, and her body is still weak, hence there is certain foods are not suitable for her. But due to she is very extremely choosy, therefore I headache!
After work, I have to rush home for my grandma's dinner. She has to take dinner earlier than her ordinary dinner with us previously. We usually have dinner at 8pm, but according to her "I am a patient", she requested to have it no later than 7.30pm. I reached home at around 6.30pm, once my car reach the house door, I straight away go to kitchen (the situation is kind of like going to battllefield), the maid will come to me for loading my stuff and my baby. After done with the dinner, I have to give medi to my grandma (there is one she has to take it before meal), and then I go shower, then bath for my baby, and then take dinner with my grandma. Luckily the maid will help me to feed my little one. My grandma needs medi again after dinner. She will go to bed afterward, so I have to take care of her while she is walking to upstair until she on her bed. Then I have to wake up at 6.30am to bath for my grandma too. Then walk her downstair after this, and make a cup of coffee for her. After this, I have to buy her breakfast, prepare her lunch (I have to prepare her lunch before I go to work.) and also her tea break. Once my grandma go to bed, I have to return to my baby, and the maid has to go to room immediately as she sleep with my grandma so that she can look after her thorough the night. I felt very tired, physically and mentally tired, I really can not understand how does my mom cope? Beside this family, she also do a lot of charity works.......
I am missing my mom, wish that she is her with me. I think she is a super woman.
Sunday, May 17, 2009
The Sign Language contest
The contest held in 9 May at 8pm. All of us had back to Jing Shi Tang (the hall, the venue) for the final rehearsal. During our ordinary practise, our attendance rate are terribly awful, sometimes you can even find 50% are missing. Most of the members have their jobs need to secure and also their family to take care. I was lucky to have my mom to take care of my little one. But there is few times I also brought my little one to my practise, I wanted her to involve since small.
I felt very glad that to see everyone came to the final rehearsal. The first time, I saw everybody present! This is team work! Surprisingly, all of them seem to be improved over the night! The previous practise before this final rehearsal, they were still not even up to 50% know the signs of the whole piece of sutra.
During the contest, not only myself surprised with our performance, our team's photographer and also one of our instructor were shocked and happy to see our excellent performance! We were so in order! Although we didn't win any prizes, but well, we had done our best! We learned a lot from the beginning of the practises till the end of the competition. This is what we won, don't ya?
Monday, May 4, 2009
Busy week
Wesak day is just around the corner, hence we are getting busy. Everyone has their own duty on each day. I will be participating the coming “Sign language” competition on Saturday (9 May) night and also on duty as a “journalist” on 10 May morning during the “Buddha bathing” session.
Practices and rehearsal for the sign language competition will be fall in this week. Besides, there are meetings and discussion about the duties in these two big days, 9th and 10th of May. I am still not that smooth on my sign language, so, a lot of self-practice at home, hopefully I will be ok by the day, as I will be standing at the place in front, kind of stress. By the way, in previous practices, I was kind of piss with one of the instructor or even refused to listen to her instruction, cause I found her sign language and instructions were wrong and confused. First, she doesn’t really good in sign-language. She sometimes teaches us wrongly, that confused us, after being corrected by other seniors. Secondly, she never follows up on every after-practice. I thought she has already noted down the person name with the position that has been allocated, but in the following practice, she forgot, and blame us for not having team work spirit, keep asking us to be cooperated. Because of her skill-less, we have asked another senior in for help in arranging our position. Again, she simply corrected our position to what she thinks is nice and without inform or discuss with that senior. After the senior found out where we are standing were so wrong….u see! This is what she confused us. Until that day, I have had enough and stand out to stop her, then only she noticed it. But still, she refused to admit her fault and again, against me by saying me not having team work spirit. Sigh…..
Forget about the unhappiness, end of the day, I still have to accept her and continue to practice together with her. Well, there is one thing I am very exciting about is being a journalist during the “Buddha Bathing” session. I supposed to attend the training before I am qualified to take up this task, but due to short of hands and also running out of time, my leader assigned me this task! Luckily there is a senior will guide me, and before that, I have already got the samples and a format from the previous reports that I can learn from. Not too bad after all! Will wait and see my result!
Practices and rehearsal for the sign language competition will be fall in this week. Besides, there are meetings and discussion about the duties in these two big days, 9th and 10th of May. I am still not that smooth on my sign language, so, a lot of self-practice at home, hopefully I will be ok by the day, as I will be standing at the place in front, kind of stress. By the way, in previous practices, I was kind of piss with one of the instructor or even refused to listen to her instruction, cause I found her sign language and instructions were wrong and confused. First, she doesn’t really good in sign-language. She sometimes teaches us wrongly, that confused us, after being corrected by other seniors. Secondly, she never follows up on every after-practice. I thought she has already noted down the person name with the position that has been allocated, but in the following practice, she forgot, and blame us for not having team work spirit, keep asking us to be cooperated. Because of her skill-less, we have asked another senior in for help in arranging our position. Again, she simply corrected our position to what she thinks is nice and without inform or discuss with that senior. After the senior found out where we are standing were so wrong….u see! This is what she confused us. Until that day, I have had enough and stand out to stop her, then only she noticed it. But still, she refused to admit her fault and again, against me by saying me not having team work spirit. Sigh…..
Forget about the unhappiness, end of the day, I still have to accept her and continue to practice together with her. Well, there is one thing I am very exciting about is being a journalist during the “Buddha Bathing” session. I supposed to attend the training before I am qualified to take up this task, but due to short of hands and also running out of time, my leader assigned me this task! Luckily there is a senior will guide me, and before that, I have already got the samples and a format from the previous reports that I can learn from. Not too bad after all! Will wait and see my result!
Tuesday, April 28, 2009
Great Love Light Up the World 爱洒人间
I recently had watch a drama by Tzu Chi Foundation's Da Ai TV Channel and is based on real people and real event. The story that I recently watched is about a Taiwanese businessman who is a devoutness muslim and living in Turkey, and of course he is also a member of Tzu Chi Foundation (http://www.tzuchi.org/global/). He is from a muslim family in Taiwan; however his mom before married to his dad is a Catholic. Not only his mom wasn't a muslim and his wife was a Taoist (Yi Guan Dao) too. What an interesting family!
From this drama, I have learn about some of the muslim's practice such as they are not allow to squat for anybody except Allah, not even their own parent. Their daily practice of praying. Their purpose of praying. Why only Halal foods are allow to eat? Their reason of believe in Allah. I am inspired with what they are practicing, this is the way we should be practiced no matter what religion we are or no matter we have a religion or not.
Interesting about this drama is......the director of this drama is Christian, the real person in this story is Muslim, and this drama was shot in Turkey, a muslim country, and Tzu Chi Foundation's based is Buddhism. Mr.Hu, the person of this story, he is the person in-charge of Tzu Chi Foundation in Istanbul, Turkey, and he is still a devoutness muslim. He claimed that Allah is sending him to help the people who needs his help thru Tzu Chi Foundation. That's why he is with Tzu Chi. Therefore there is no conflict of interest at all. The bottom line is to help people who needs help! When Arabian (Mr.Hu speak fluent Arabian, he was graduated from Lybia) meet Chinese, when "Great love light up the world" meet the Turkish secret servant (Mr.Hu was once being suspected as a terrorist due to he speak Arabian after 911 incident, and being kidnapped by the secret servant), when different religion, different culture, different races meet at once.......this is what this drama about.
He has inpired with the action taken by Tzu Chi in 21 Sept 1999 earthquake in Turkey. He was there, he was also involve in the charity works, caring the victims and the family, distribution of tents and blankets, building up the houses and school for the victims, and lot more. He learn about the selfless contribution to those who has not related to Tzu Chi. He has also learn that Tzu Chi's great love doesn't care about what religion, which culture, or where is the country, they will give their helping hands to whoever needs them. Eversince then, he has built up his Tzu Chi career, and therefore become the in-charge person in Turkey.
Till today, Tzu Chi is everywhere in the world. There is also another story about the person in-charged in San Jose, USA. We are lucky that Penang is the HQ of Tzu Chi Foundation in Malaysia. So that it is easier and convenient for me to learn more about Tzu Chi thru their activities.
Note :
"Great Love Light up the world" is the song by Tzu Chi. Later, had translated into Arabian by Mr.Hu.
Monday, April 27, 2009
Grandma has admitted
My eye is tiring, my brain is blank.....this is the result of 2 hours sleep in the entire night. My grandma wasn't feeling well therefore we have to send her to emergency at 2.30am.
She had vomitted few times since 6pm, after back from local clinic, she didn't have anything to her stomach. I woke up in the midnite to check about the noise outside my room. Noticed that my grandma didn't improve at all, and needed help to go to toilet. Me and my mom were trying to carry her to the toilet, hence I felt the heat from her body. I used my baby's thermometer to check and got shock that she was at 40.4 degree celcius. I called up my cousin for help together to send her to the emergency.......I believe she is also with the "Panda eye" in the office now.
Reached hospital at 3am and done and leave hospital at almost 5am. After the check up by the MO, she then transfered to HDU. Her blood pressure is at 200+! We went back to visit her this morning, the doc said, her heart's vein got clog. She is too old for operation, doc said the medi can help, but need to stay one more night in the HDU for monitoring.
Hopefully she can be out by tomorrow.
She had vomitted few times since 6pm, after back from local clinic, she didn't have anything to her stomach. I woke up in the midnite to check about the noise outside my room. Noticed that my grandma didn't improve at all, and needed help to go to toilet. Me and my mom were trying to carry her to the toilet, hence I felt the heat from her body. I used my baby's thermometer to check and got shock that she was at 40.4 degree celcius. I called up my cousin for help together to send her to the emergency.......I believe she is also with the "Panda eye" in the office now.
Reached hospital at 3am and done and leave hospital at almost 5am. After the check up by the MO, she then transfered to HDU. Her blood pressure is at 200+! We went back to visit her this morning, the doc said, her heart's vein got clog. She is too old for operation, doc said the medi can help, but need to stay one more night in the HDU for monitoring.
Hopefully she can be out by tomorrow.
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